Customer Relations

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Raving Fans

Ken Blanchard

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Excellence Wins

Dean Merrill

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The Cornell School of Hotel Administration on Hospitality

Various Authors

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AI First

Adam Brotman

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Salesforce for Dummies

Liz Kao

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A Tale of Two Funerals

Alan D. Wolfelt, Ph. D.

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Go Big or Go Home

Diana Kander

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How to Become a Rainmaker

Jeffrey J. Fox

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ITIL 4: Create, Deliver and Support Reference and Study Guide

AXELOS Limited

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Lessons From the Mouse

Dennis Snow

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New Sales. Simplified.

Mike Weinberg

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Public Relations for Dummies

Eric Yaverbaum

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The Best of No B.S.

Kennedy Dan S. Kennedy Dan S.

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The Big Book of Words That Sell

Robert W. Bly

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The Business of Belonging

David Spinks

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The Introvert's Edge

Matthew Owen Pollard

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The Million-Dollar Financial Advisor

David J. Mullen Jr.

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The Next Frontier of Restaurant Management

Alex M. Susskind

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8D Problem Solving Process

Martha Begley Schade

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Attracting Perfect Customers

Stacey Hall

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Broken Windows, Broken Business

Michael Levine

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Business Relationship Manager

Ernest Brewster

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Case Studies in Customer Service

Gerard Assey

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Childcare Top Tips

Nick H. Williams

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Creating Superfans: How to Turn Your Customers Into Lifelong Advocates

Brittany Hodak

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Customer Data Platforms

Martin Kihn

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Customer Service Management Training 101

Renee Evenson

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Customer Success

Nick Mehta

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Dealing With Difficult Customers

Noah Fleming

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Digital Customer Service

Rick Delisi

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Discipline

Hemyari

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Emotional Intelligence for Sales Success

Colleen Stanley

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G Spot for the C Suite

Tracy Call

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How to Work a Room

Susan Roane

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Just Listen

Mark Goulston

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Know What You're FOR

Jeff Henderson

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Managing Knock Your Socks Off Service

John Bush

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No B.S. Trust Based Marketing

Dan S. Kennedy

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Questions that Sell

Paul Cherry

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Sell with a Story

Paul Smith

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Service Habits

Jaquie Scammell

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Superconsumers

Eddie Yoon

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The Cultural Intelligence Difference

David Livermore

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The Customer Advocate and the Customer Saboteur

Michael W. Lowenstein

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The Future of Service Is 5D

Jaquie Scammell

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The Introvert's Edge to Networking

Matthew Pollard

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The Power of Value Selling

Julie Thomas

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The Seventh Level

Amanda Slavin