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Textbook of Urgent Care Management, Chapter 2
Developing a Business Plan
by John Shufeldt
Part 2 of the Textbook of Urgent Care Management series
Chapter 2 from the Textbook of Urgent Care Management entitled: Developing the Business Plan includes: - Before you start: Leveraging available informational resources - The basic layout - Cover page - Executive Summary - Company description - Industry analysis - Market analysis - Competitor analysis - Description of products and services - Marketing strategy - Implementation strategy - Management plan - Financial plan - Biggest mistakes - Adapting an online business plan template - Conclusion
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Textbook of Urgent Care Management, Chapter 3
Site Selection
by Mike Zelnik
Part 3 of the Textbook of Urgent Care Management series
The Textbook of Urgent Care Management is now offering individual chapters for sale. The full book, provides an expert business consulting guide to potential or existing urgent care clinic owners, managers & operators as well as investors. Learn how to more effectively run your immediate care or walk-in center as well as start incorporating urgent care services into your existing primary care practice. The chapters cover valuable information from industry experts on how to start, manage, and even sell your urgent care center. Chapter 3 includes: Define a General Market Area - Gather Population Statistics - Consider Market Barriers Inventory the Competition - Qualify the Competition - Profile the Competition Locate Strong Retail Markets with Good Traffic Flow Profile the Local Population Identify the Ideal Property - Determine Traffic Counts - Analyze and Understand Rental Rates - Choose a Location Within a Site That Provides the Best Visibility - Choose Signage That Provides the Best Visibility Compare Potential Sites - Choose Your Perspective for Compiling the Data - Chose How to Organize Your Data General Real Estate Terminology
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Textbook of Urgent Care Management, Chapter 5
Business Formation and Entity Structuring
by Rajiv Kapadia
Part 5 of the Textbook of Urgent Care Management series
Site-selection Checklist - Site Zoning and Building Use - Parking - Available Utilities Architectural Program - Caveats - Functions and Spaces to Accommodate Aesthetics Conclusion Key Points
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Textbook of Urgent Care Management, Chapter 4
Building Out Your Urgent Care Center
by John Altemus
Part 5 of the Textbook of Urgent Care Management series
Construction Manager...or You? How Long Does it Take to Open a Center? Design and Specification Approvals Design-Build or Design-bid-build? General Contractors - To Bid or Not to Bid - Qualifying the General Contractor - Bidding the Work - Contracting with the General Contractor Lenders Permitting The Construction Process - Construction Meetings - Pay Applications - Punch Lists - Substantial Completion - As-Builts - Closeouts - Tenant Improvement Reimbursement - Noncontractor Items
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Textbook of Urgent Care Management, Chapter 6
Business Formation and Entity Structuring
by John Shufeldt
Part 6 of the Textbook of Urgent Care Management series
Chapter 6 includes: Entity Types - Common Entity Issues - General Entity Characteristics Choice of Entity: Liability and Tax Considerations - General and Limited Partnerships - Limited Liability Company - Professional Entities
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Textbook of Urgent Care Management, Chapter 7
Exit Transactions: The Process of Selling an Urgent Care Center
by John Shufeldt
Part 7 of the Textbook of Urgent Care Management series
Chapter 7 includes: Transaction Mechanics - Confidentiality and Nondisclosure Agreement - Due Diligence - Letter of Intent - Purchase Agreement - Ancillary Agreements Transaction Structure - Equity Acquisitions - Asset Acquisitions Indemnification - Representations and Warranties - Survival Period - Indemnification Baskets - Indemnification Cap
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Textbook of Urgent Care Management, Chapter 8
Corporate Practice of Medicine and Other Legal Impediments
by John Shufeldt
Part 8 of the Textbook of Urgent Care Management series
Chapter 8 includes: Theories Underlying the Corporate Practice of Medicine Doctrine - Protecting the Physician-Patient Relationship - Commercialization of the Practice of Medicine - Corporation Is Not Licensed Structuring an Urgent Care Enterprise - Friendly PC Structure Noncompliance Penalties
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Textbook of Urgent Care Management, Chapter 9
Insurance Requirements for the Urgent Care Center
by David Wood
Part 9 of the Textbook of Urgent Care Management series
Chapter 9 includes: Does My Clinic Need the Following Insurance Policies? - Medical-professional Liability Insurance - Business Insurance - Workers Compensation Insurance - Life and Disability Insurance Other Types of Insurance
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Textbook of Urgent Care Management, Chapter 10
Equipment and Supply Vendor Selection
by Sybil Yeaman
Part 10 of the Textbook of Urgent Care Management series
Chapter 10 includes: - Specify Vendor Services - Where to Look for Vendors - Researching Vendor Companies - Consider a Group Purchasing Organization - What Costs to Expect - What to Expect from Vendor Representatives - Choosing Equipment Vendors - Choosing Medical Supply Vendors - Choosing Vendors for a New Line of Business - Choosing Office Supply and Equipment Vendors - Finalizing Contractual Agreements - Verifying Vendor Services - Vendor Partnerships - Conclusion - Key Points
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Textbook of Urgent Care Management, Chapter 11
Urgent Care Accreditation
by Michael Kulczycki
Part 11 of the Textbook of Urgent Care Management series
Chapter 11 includes: Background Overview Joint Commission Accreditation - Before the Application - Application - Preparation - Initial Survey - After the Survey - How Long Does the Joint Commission Accreditation Last? - How Much Does It Cost? Accreditation by the American Academy of Urgent Care Medicine - Early Survey Program - Costs The Role of the Urgent Care Association America in Accreditation - Certification by the Urgent Care Association of America - Accreditation by the Urgent Care Association of America
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Textbook of Urgent Care Management, Chapter 12
Pro Forma Financial Statements
by Glenn Dean
Part 12 of the Textbook of Urgent Care Management series
Chapter 12 includes: Accounting Methods: Cash Versus Accrual Income Statement - Revenue - Expenses Balance Sheet - Assets - Liabilities - Equity Cash-flow Statement
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Textbook of Urgent Care Management, Chapter 13
Financial Management
by Glenn Dean
Part 13 of the Textbook of Urgent Care Management series
Chapter 13 includes: Internal Control - Control Principles - Cash - Petty Cash - Billing and Collection - Payroll and Independent Contractors - Purchasing and Accounts Payable - Check Requests and Expense Reports Performance Measurement - Revenue - Accounts Receivable - Working Capital - Variance Analysis - Financial Statements and Variances Evaluation - Revenue - Accounts Receivable - Aging by Payer
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Textbook of Urgent Care Management, Chapter 14
Physician Leadership
by DeVry C. Anderson
Part 14 of the Textbook of Urgent Care Management series
Chapter 14 includes: Selecting and Hiring the Right Physician Leader - Establishing Job Criteria - Interviewing Candidates - Hiring the Health-Care Provider Management of the Leadership Culture - Setting Organizational Goals - Establishing Organizational Responsibility - Communicating Effectively - Evaluating Providers Common Pitfalls
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Textbook of Urgent Care Management, Chapter 15
Human Resources Overview: Key Labor and Employment Issues
by Laura Schiesl
Part 15 of the Textbook of Urgent Care Management series
Chapter 15 includes: Family and Medical Leave Act Americans with Disabilities Act Fair Labor Standards Act Title VII: Nondiscrimination Policy Title VII: Sexual Harassment - Recent Supreme Court Decision: Definition of Supervisor for Purpose of Title VII Harassment Claims - Recent Supreme Court Decision: Causation Analysis in Retaliation Claims for Purposes of Title VII Harassment Claims - Suggested Provisions for Sexual Harassment Policy Defense of Marriage Act Immigration Issues Social Media and Technology in the Workplace Independent Contractors
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Textbook of Urgent Care Management, Chapter 16
Urgent Care Duties, Staffing Mix and Ratios
by John Shufeldt
Part 16 of the Textbook of Urgent Care Management series
Chapter 16 includes: Staff Composition Overview of Functions and Duties - Front Office - Clinical Back Office - Clinic Management Other Roles and Staff Staffing Ratios
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Textbook of Urgent Care Management, Chapter 17
Physician Extenders in the Urgent Care Center
by John Shufeldt
Part 17 of the Textbook of Urgent Care Management series
Chapter 17 includes: Causes of Action with Physician Extenders Mitigating Your Risk Analysis of Relevant State Statutes Regarding Supervision of Nurse Practitioners and Physician Assistants - Nurse Practitioner Supervision - Physician Assistant Supervision
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Textbook of Urgent Care Management, Chapter 18
Provider Compensation
by John Shufeldt
Part 18 of the Textbook of Urgent Care Management series
Chapter 18 includes: - Overview - Relative Value Units - Hybrid Structures - Performance-based Structures as a Management Tool - Making Your Compensation Structure Competitive - The Bird's-eye View - Conclusion - Key Points
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Textbook of Urgent Care Management, Chapter 19
Hiring and Managing Medical Providers
by John Shufeldt
Part 19 of the Textbook of Urgent Care Management series
Chapter 19 includes: The Physician Shortage Hiring Quality Providers Locum Tenens Search Firms - Retained Agreements - Contingency Agreements Going It on Your Own Resources to Find Providers - Physician Job Boards - Midlevel Job Boards Post-hiring Challenges Dealing with the Disruptive Provider
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Textbook of Urgent Care Management, Chapter 20
Strategic Talent Management: Talent Makes All the Difference
by Marty Martin
Part 20 of the Textbook of Urgent Care Management series
Chapter 20 includes: Evidence-based Human Resources Practices - Recruitment and Selection - Orientation and Onboarding - Learning and Development, Performance Management - Compensation and Benefits - Discipline and Termination
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Textbook of Urgent Care Management, Chapter 21
Employment Contracts and Compensation
by John Shufeldt
Part 21 of the Textbook of Urgent Care Management series
Chapter 21 includes: Employee Versus Independent Contractor - Legal Liability - Tax Consequences Employment Agreements - Provisions of an Employment Agreement Health-care Regulatory Limitations - Physician Self-Referral: Shark Law - Anti-Kickback Statute - Corporate Practice of Medicine Doctrine - Noncompetes and Other Negative Covenants
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Textbook of Urgent Care Management, Chapter 22
Health Plan Contracting
by Sybil Yeaman
Part 22 of the Textbook of Urgent Care Management series
Chapter 22 includes: Preparation for Contracting - Gather Information About the Health Plan, Payment Methods, and Reputation - Be Familiar With the Various Payment Models - Establish Center Objectives and Determine Leverage in the Marketplace Contract Review and Establishing Action Points - Affiliates - Arbitration - Capitation and Carve-Outs - Clean Claims and Claims Provisions - Covered Services - Credentialing, Eligibility and Verification - Evergreen and Renewal Provisions - Indemnification and Mutual Liability - Medically Necessity - New Plans and Product Lines - Policies, Procedures and Obligations - Professional Liability Coverage - Termination Without Cause - Unilateral Modifications - Negotiation Contract Follow-up
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Textbook of Urgent Care Management, Chapter 23
Choosing the Electronic Health Record
by John Shufeldt
Part 23 of the Textbook of Urgent Care Management series
Chapter 23 includes: - Taxonomy - Background - Benefits of an Electronic Health Record - Getting Started - Which Solution is Right for Your Practice? - Selecting the Right Vendor - Is the Vendor Certified by the Certification Commission for Healthcare Information Technology? - Client Server or Application Service Provider Model? - Arrange a Product Demonstration - Visit Site Using the Electronic Health Record - How Much Will It Cost? - Cost of Implementation - Indirect Costs of Electronic Health Record Implementation - Medicolegal Pitfalls - Conclusion - Key Points
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Textbook of Urgent Care Management, Chapter 24
Revenue Cycle Management and Partnership
by Sybil Yeaman
Part 24 of the Textbook of Urgent Care Management series
Chapter 24 includes: The Revenue Cycle Controlling the Revenue Cycle Process - Patient Registration - Medical Documentations - Billing ad Claims - Revenue Cycle Analytics Choosing a Revenue Cycle Management Partner
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Textbook of Urgent Care Management, Chapter 25
Marketing Overview
by Megan Lamy
Part 25 of the Textbook of Urgent Care Management series
Chapter 25 includes: Marketing Analysis - Customer Analysis - Competitive Analysis - Company Analysis Marketing Plans and Guides - Marketing Budget - Marketing and Sales Plans - Media and Advertising Plan - Brand Standards Guide Compelling Marketing Messages and Communications - Message-Development Goals - Message-Formatting Recommendations Local Marketing: Building Continual Referral Resources Enhancing Customer Relationships and Loyalty Tracking Results and Sources of Success
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Textbook of Urgent Care Management, Chapter 26
Consumer Engagement Using Social Media
by Lisa Cintron
Part 26 of the Textbook of Urgent Care Management series
Chapter 26 includes: The Evolution of Medical Provider and Patient Interaction in Social Media Narrowing the Gap of Communication with Sharing and Engaging Consumer Buying and Decision-making Timelines Leveraging Social Media Networks in Referral Marketing Leveraging Consumer-generated Content Through Relationships - Principle 1: Show a Genuine Interest in Other People - Principle 2: Smile - Principle 3: Remember, One's Name is the Sweetest and Most Important Sound in Any Language - Principle 4: Be a Good Listener; Encourage Others to Talk About Themselves - Principle 5: Interest People - Principle 6: Make People Feel Important, But Do It Sincerely How Social Media Venues Affect Search
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Textbook of Urgent Care Management, Chapter 27
Public Relations: A Tool for Success
by Erin Terjesen
Part 27 of the Textbook of Urgent Care Management series
Chapter 27 includes: What Does Public Relations Success Look Like? The Hungry Media - What Defines Media in Today's World? - How to Talk the Talk: Using Media to Offer Your Target Market Real Solutions - Determining What is Newsworthy: Creating Your Own News Public Relations Tactics - Engage! - Get the Most out of Positive Patient Experiences Selecting a Public Relations Agency or Independent Practitioner
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Textbook of Urgent Care Management, Chapter 28
Crisis Communication Management
by Erin Terjesen
Part 28 of the Textbook of Urgent Care Management series
Chapter 28 includes: Identifying the Threat Be Prepared Respond Quickly and with Authenticity Anticipate To Avoid: Crisis Prevention and Preparation Creating a Communications Crisis-management Plan The Importance of a Trained Composed, and Prepared Voice A Global Audience: How Social Media Platforms have Shifted the Rules - Know Where You Sit - The Power of Video Crisis Response - Initial Response - Reputation Repair and Application of Lessons Learned
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Textbook of Urgent Care Management, Chapter 29
Developing Your Brand
by Kat Smith
Part 29 of the Textbook of Urgent Care Management series
Chapter 29 includes: Developing Your Brand - Why Brand? - Brand Identity - Visual Identity - Brand Personality - Brand Experience - Branding in the Digital Age - Tools of the Trade
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Textbook of Urgent Care Management, Chapter 30
Metric-Driven Management: Harnessing Information
by Laurel Stoimenoff
Part 30 of the Textbook of Urgent Care Management series
Chapter 30 includes: - The Balanced Scorecard - Management-control Process - Setting Priorities - Data Distribution - Using Metrics to Improve Performance - Metric Selection - Conclusion - Key Points
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Textbook of Urgent Care Management, Chapter 31
Laboratory Overview
by Tracy Patterson
Part 31 of the Textbook of Urgent Care Management series
Chapter 31 includes: - Clinical Laboratory Improvements Amendments - Certificate Types Under the Clinical Laboratory Improvement Amendments - Surveys - Certification Costs - Testing - Waived Testing - Provider-performed Microscopy - Nonwaived Testing, Moderate - The Need for and Cost of Laboratory Testing - How to Get Started - Conclusion - Key Points
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Textbook of Urgent Care Management, Chapter 32
Implementation of a Moderate-Complexity Clinical Laboratory
by Lynn R. Glass
Part 32 of the Textbook of Urgent Care Management series
Chapter 32 includes: Three Months Out... - Applying for Licensure - Negotiating Insurance Contracts - Contacting a Laboratory Equipment and Supply Distributor and a Technical Consultant - Selecting a Test Menu - Selecting Analyzers, Test Systems, and Test Kits Two Months Out... - Personnel and Laboratory Support Staff Members - Reagent and Analyzer Contracts - Laboratory Information Systems - Completion of Physical Site One Month Out... - Hire Personnel - Delivery, Training, and Validation of Analyzers - Integration of the Laboratory Information System - Policies and Procedures - Quality-Assessment Plan - Proficiency Testing - Setup of Patient Draw Site - Preparation for Inspection Process
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Textbook of Urgent Care Management, Chapter 33
EMTALA in Urgent Care Medicine
by Rachel A. Lindor
Part 33 of the Textbook of Urgent Care Management series
Chapter 33 includes: Does EMTALA Apply to My Institution? What is Required to Comply with EMTALA? - Medical Screening Exam - Stabilization - Transfers
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Textbook of Urgent Care Management, Chapter 34
Engaging Accountable Care Organizations in Urgent Care Centers
by John Harris
Part 34 of the Textbook of Urgent Care Management series
Chapter 34 includes: What Is an Accountable Care Organization? Why Should Accountable Care Organizations be Interested in Urgent Care Centers? - Reducing Total Costs of Care - Improving Accessibility of Care and Patient-Satisfaction Indicators - Involving Urgent Care Primary-Care Physicians Why Should Urgent Care Centers be Interested in Accountable Care Organizations? Strategic Accountable Care Organization Options for Urgent Care Centers - Option 1: Be a Participating Accountable Care Organization Provider - Option 2: Be a Good Partner - Option 3: Wait and See
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Textbook of Urgent Care Management, Chapter 35
Urgent Care Imaging and Interpretation
by Tim Hogan
Part 35 of the Textbook of Urgent Care Management series
Chapter 35 includes: X-Ray Equipment Ultrasound Computed Tomography - Conventional Scanners - Spiral Scanners Archiving Images Radiation Safety Image Interpretation - Utility of Radiology Overreads - Choosing a Radiology Provider
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Textbook of Urgent Care Management, Chapter 36
Virtual Care
by Ian Vasquez
Part 36 of the Textbook of Urgent Care Management series
Chapter 36 includes: Key Virtual-Care Influences Virtual-Care Uses Cases - Use Case: E-Visits - Use Case: Follow-Up Care - Use Case: Virtual Worksite Health Care - Use Case: Worksite Wellness Key Considerations When Planning to Provide Virtual Care - Informed Consent Requirement - Compliance with HIPAA and the HITECH Act - Malpractice Coverage - Telehealth Platform - Reimbursement - Cannibalization Steps to Take When Considering Virtual Care
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Textbook of Urgent Care Management, Chapter 37
Setting Up a Health-Care Compliance Progam
by Tracy Patterson
Part 37 of the Textbook of Urgent Care Management series
Chapter 37 includes: 2010 Health Care Reform Published Guidances on Compliance Programs Risk Assessment Compliance Program Components - Written Standards, Policies, and Procedures - Compliance Officer and Compliance Committee - Training and Education - Open Lines of Communication - Monitoring and Auditing - Enforcement and "Publicized" Guidelines - Response and Corrective Action Regarding a Detected Offense
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Textbook of Urgent Care Management, Chapter 38
Audits by Managed-Care Organizations and Regulatory Agencies
by Damaris L. Medina
Part 38 of the Textbook of Urgent Care Management series
Chapter 38 includes: Types of Audits - Audits by Commercial Payers - Audits by Government Payers - Audits and Investigations by the Office of Inspector and the Department of Justice Preparing for an Audit Responding to Audits - Response to Commercial-Payer and Government-Payer Audits - Response to Criminal Audits, Investigations, and Subpoenas From the Office of Inspector General
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Textbook of Urgent Care Management, Chapter 39
Ensuring Patient Safety
by John Shufeldt
Part 39 of the Textbook of Urgent Care Management series
Chapter 39 includes: Common Subtle Conditions Presenting in the Urgent Care Center - Vital Signs - Neurologic - Chest - Abdomen - Genitourinary - Other - Take-Home Points Informed Consent - Patient Competency - Disclosure of Appropriate Information - Types of Informed Consent Right to Refuse Care Laboratory and Imaging Follow-Up or Missed Radiology Interpretations Critical Care Events in the Urgent Care Center - Front-Office Tasks - Back-Office Tasks - Health-Care Provider Tools - Using Checklists and Care Paths - Take-Home Points Improving Patient Safety and Preventing Malpractice in Your Center - Discharge Instructions - Laboratory and X-Ray Results - Radiology Overreads - Service Recovery - Informed Consent - Care Paths - Poor Hiring Practices - Documentation - Callbacks
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Textbook of Urgent Care Management, Chapter 40
Implementing Occupational Medicine
by Laurel Stoimenoff
Part 40 of the Textbook of Urgent Care Management series
Chapter 40 includes: - Workers' Compensation - Market Assessment - Internal Assessment - Scope of Care - Physical Therapy - Wellness - On-Site Services - What do Employers Want? - Referrals - Occupational Medicine and the Health Insurance Portability and Accountability Act - Department of Transportation Physicals and Other Physicals - Marketing - Conclusion - Key Points
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Textbook of Urgent Care Management, Chapter 41
Measuring and Improving Patient Satisfaction
by Sybil Yeaman
Part 41 of the Textbook of Urgent Care Management series
The Textbook of Urgent Care Management is now offering individual chapters for sale. The full book, provides an expert business consulting guide to potential or existing urgent care clinic owners, managers & operators as well as investors. Learn how to more effectively run your immediate care or walk-in center as well as start incorporating urgent care services into your existing primary care practice. The chapters cover valuable information from industry experts on how to start, manage, and even sell your urgent care center. Chapter 41 includes: The Value of Patient-Satisfaction Surveys Structure and Purpose of Patient-Satisfaction Surveys - Early Surveys - Recent Surveys - Ongoing Survey Demands Patient Satisfaction Survey Data Basics - Volume - Questionnaires - Analysis Improving Patient Satisfaction - Improving Medical Treatment Areas and the Patient Physical Experience - Improving Medical Care Areas and the Patient Emotional Experience - Positive Staff Members: A Primary Factor in a Positive Experience Maintaining Patient Satisfaction
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Textbook of Urgent Care Management, Chapter 42
Evaluation and Management of Coding and Documentation
by Sybil Yeaman
Part 42 of the Textbook of Urgent Care Management series
Chapter 42 includes: Medical Necessity Evaluation and Management Code Definitions Evaluation and Management Levels of Service - Putting it All Together - Sample Scenarios of E&M Coding Levels and Medical Decision Making Medical Documentation - Documentation Tips - Coding Specific to Urgent Care
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Textbook of Urgent Care Management, Chapter 43
Additional Services In Urgent Care
by Natasha N. Deonarain
Part 43 of the Textbook of Urgent Care Management series
Chapter 43 includes: Elements of a Successful Business Strategy - Aligning Vision and Values - Changing Outlooks Research and Planning - Market Research - Regulatory Research - Marketing Plan Management Structure Financial Structure - Start-Up Costs - Break-Even Point - Billing Issues Creative Ideas for Additional Services in Urgent Care - Rehabilitative Services - Wellness Services and Products - Aesthetic Services and Products - Alternative Services - Orthopedic and Pain-Management Services - Chronic Pain-Management Services
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Textbook of Urgent Care Management, Chapter 44
Integrative Medicine
by Marty Martin
Part 44 of the Textbook of Urgent Care Management series
Chapter 44 includes: Integrating Complementary and Alternative Medicine Intro Your Urgent Care Center - Business Plan - Is There a Way to Differentiate Your Business From Others in the Same Industry? Integrating Complementary and Alternative Medicine: Two Strategies - Provision of Clinical Care: The Complementary and Alternative Medicine Connection - Payment for Complementary and Alternative Medicine Services: The Cash Connection From Strategic Decision to Strategic Implementation
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Textbook of Urgent Care Management, Chapter 45
Pediatric Urgent Care
by Gary Gerlacher
Part 45 of the Textbook of Urgent Care Management series
Chapter 45 includes: - Pediatric Urgent Care Model - Design and Supplies - Customer Service - Safety - Emergency Preparedness - Key Points
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Textbook of Urgent Care Management, Chapter 46
Urgent Care Center Financing
by Glenn Dean
Part 46 of the Textbook of Urgent Care Management series
Chapter 46 includes: The Financial Plan - Debt Financing - Equity Financing Sources of Capital - Regulation D - Legal Entities and Investment - Friends and Family - Term Sheet - Subscription Agreement - Bank Financing - Government-Guaranteed Loans - Angel Investors - Private Equity - Cash Requirements Preparing the Company The Private Equity Process - Engaging with a Firm - Letter of Intent--Term Sheet - Due Diligence - Selection - Challenges of Private Equity Funding Hiring Consultants
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Textbook of Urgent Care Management, Chapter 47
The Future of Urgent Care
by John Shufeldt
Part 47 of the Textbook of Urgent Care Management series
Chapter 47 includes: - The First Life Cycle - The Second Life Cycle - The Third Life Cycle - Conclusion
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