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This is the second and significantly updated edition of Heartificial Empathy, reflecting the important developments in artificial intelligence as well as the new context post-pandemic of the future of work, and the issues of and new solutions for mental health therapy. Empathy has never been more needed, but business leaders continue to struggle to create a culture of empathy. Given the step change that's occurred with the arrival of generative AI, business leaders are going to need to pay particular attention to work conditions and the ethical use of AI.1st EDITION WINNER BOOK EXCELLENCE AWARD 2019:Minter Dial's book, Heartificial Empathy won the Book Excellence Award 2019 in the Technology Category.PRAISE RECEIVED:"In Heartificial Empathy, Minter Dial masterfully makes the case for why empathy is not only teachable but a requirement for success in business and in life. By dissecting the elements of empathy, Dial has created the recipe book of how to embed and increase empathy in yourself, your organization, and in our machines."- Charlene Li, bestselling author and founder of Altimeter, a Prophet company"Minter Dial is onto something. Everyone talks about the need for empathy in business and society, but no one describes what that would look like. Dial takes a great first stab at envisioning a future in which deliberate empathy drives both business success and greater societal cohesion. A must-read for forward-thinking leaders everywhere." - Marty Neumeier, author of Metaskills and The Brand Gap."Empathy will be the key competitive advantage of the 21st Century. Dial captures the fullest essence of that one special quality that makes us truly human. Dial skillfully illustrates how we can industrialise meaningful solutions for human happiness." - Nell Watson, AI & Robotics faculty Singularity University, cofounder EthicsNet"In a tech-driven society, empathy is an increasingly rare and valuable skill. Minter Dial's new book is a thought-provoking exploration of the role of empathy in the modern workplace, and how to nurture and sustain it." - Dorie Clark, Author, Entrepreneurial You and Stand Out"A must read for business and technical folks alike."- Phil Harvey, coauthor of Data: A Guide to HumansRECAPHeartificial Empathy explores the power of empathy, one of the most untapped levers of productivity in business. In the new tech-infused era, where companies continue to scramble with digital transformation, trying to be more customer centric and spurring innovation and growth, empathy is a killer app. Yet, it can't be taught. Empathy can only be learned. The same is true of both human beings and machines. Heartificial Empathy looks at some of the pioneering work being done on making bots more sentient and empathic. It also grapples with the major business and ethical challenges associated with making organisations and machines more empathic. Heartificial Empathy attempts to lay out the business case and a path for putting more heart and empathy into business and machines for a healthier and more profitable future.KEY TAKEAWAYS:Through Heartificial Empathy, the reader will take away the following learnings:What it takes for individuals and organisations to become more empathicAwareness of the difficulties and limitations for being empathic on a daily basisUnderstand the key issues with programming empathy into artificial intelligenceOptions and new solutions to attend to mental health conditions