Night. A black jeep drives through an isolated field and stops at a distant point. A man comes out of the vehicle, we cannot see his face. He pulls a large suitcase and a shovel out of the trunk. He digs a large hole, buries the suitcase, and covers it with dirt.
Day. Hana Sharabi, 43, arrives at the police station on Pichman Street in Holon to report that her sixteen year old son Ofer has been missing since the morning. He left home in the morning as usual, but never made it to school and hasn't been in touch since. The interrogator who sees her, Chief Inspector Avi (Avraham) Avraham, is convinced that the boy has cut classes or has run away from home for a few hours. He sends the mother home to wait for her boy. From his experience, Ofer will come home by nightfall, if he hasn't done so already.
The next morning there is a shooting in Central Tel Aviv. An armed terrorist starts shooting passersby with a machine gun and escapes the scene. Avi is called to the station, where he discovers that not only did Ofer Sharabi fail to come home last night, but the Shin Bet suspects that the terrorist may have abducted him while escaping.
The Minister of Homeland Security forms a task force headed by Barak, an investigator form the Tel Aviv Central Unit, whose job it is to locate the fugitive direct commander, sends him to find other leads for Ofer's disappearance. Barak the Special Unit Superintendent asks Avi for two things - not to get in his way, and keep the mother out of his way too.
Consumed with guilt over having sent Hana away and not launching the investigation on time, Avi, along with Liat Manzur, an officer who works with him, leaves for the Sharabi's home in Holon. The house is filled with relatives and neighbors. Only Ofer's father, Rafael Sharabi, 45, is missing, as he is a seaman on a voyage. Avi and Liat interrogate the neighbors and Ofer's friends from school. Nobody has seen Ofer, nobody has anything interesting to say about him besides his being a good boy who helps his mother out a lot. Only Ze'ev Avni, 35, a neighbor who gives Ofer private English lessons, claims that Ofer is an extraordinary boy, and that they had a special relationship. Avi wants to hear more, but receiving information that the Shin Bet has found a body sends him racing to the sand dunes of Rishon Lezion along with Liat. At the scene they discover that it's not the body of Ofer, but that of a taxi driver who apparently helped the terrorist escape Tel Aviv. Avi finds a detail there which eventually leads to the location of the terrorist. The terrorist is arrested and they discover that Ofer was not kidnapped.
The case is now given to Avi. He promises Hana Sharabi that he will find her son and bring him home. But Avi has no lead. Nobody has seen Ofer, nobody can think of a reason why Ofer would disappear. Also, for the first time Avi meets Ofer's sister Danit, who is severely retarded. It seems she is very attached to her brother.
That night, Avi is sent by Ilana to pick up a pair of Belgian police officers who have been sent from Brussels for professional training. Avi goes to pick them up, but discovers that only one of the two has arrived - Marianka (30). He drives Marianka to her hotel and tells her he will pick her up the next morning.