EBOOK
Technical Training Management
Commercial Skills Aligned to the Provision of Successful Training Outcomes
Various Authors(0)
About
With technical skills in ever increasing demand and software updates coming thick and fast, the need for technical training is rising rapidly. To be successful in the provision of technical training in IT requires a solid commercial understanding of how to establish, develop, control and deliver results that provide the customer with an expected return on their IT investment and deliver strong shareholder value. This book provides you with this understanding, along with guidance on applying a strong execution plan to drive customer retention, grow the technical training business, and monitor progress for continual success.
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Reviews
"'For experienced business leaders or professionals new to the area, this book provides a comprehensive, detailed guide to managing a technical training business. It includes concise definitions of often misunderstood training concepts, time-proven examples of organization design, contracts, workflows and decision trees. CEdMA Europe and BCS have created both a valuable primer and essential day-to
Cushing Anderson
"'An excellent guide and rich compendium of principles to help run a successful technical training business. The book is a very useful reference companion to be used daily - it is comprehensive, insightful and full of best practices.'"
Matthew Poyiadgi
"'This is a book you will go back to time and time again. I regard it as an invaluable assistant to anyone involved in service-based training businesses in today's technology driven world.
It is a significant body of knowledge for our industry with current practical experience and laser like insight into everything from strategy to scheduling, and from making money in each modality to legal pr
Jon Buttriss