Customer Relations

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Just Listen

Mark Goulston

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Raving Fans

Ken Blanchard

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Duct Tape Marketing

John Jantsch

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New Sales. Simplified.

Mike Weinberg

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Broken Windows, Broken Business

Michael Levine

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Customer Service Training 101

Renee Evenson

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Customer Success

Nick Mehta

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ITIL 4: Create, Deliver and Support Reference and Study Guide

AXELOS Limited

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Powerful Phrases for Effective Customer Service

Renee Evenson

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Salesforce for Dummies

Liz Kao

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The Business of Belonging

David Spinks

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The Cornell School of Hotel Administration on Hospitality

Various Authors

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What Customers Crave

Nicholas Webb

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100 Proven Ways to Acquire and Keep Clients for Life

C. Richard Weylan

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AI First

Adam Brotman

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Bread and Butter

Tom McMakin

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Call Centers for Dummies

Real Bergevin

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Closing Sales Is Easy

Tom Hopkins

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Conversation Marketing

Kevin Lund

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Creating Superfans: How to Turn Your Customers Into Lifelong Advocates

Brittany Hodak

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Customer Empathy

Alex Allwood

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Customer Service Management Training 101

Renee Evenson

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Customer Service Training 101

Renee Evenson

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Digital Customer Success

Nick Mehta

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Discipline

Hemyari

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Do Penguins Eat Peaches?

Katie Tucker

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Emotional Intelligence for Sales Success

Colleen Stanley

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Emotional Value

Janelle Barlow

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Get Clients Now! (TM)

C. Hayden

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Go Big or Go Home

Diana Kander

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How to Work a Room

Susan Roane

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Know What You're FOR

Jeff Henderson

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Learn to Negotiate With Your Clients

Digital World

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Marketing

Brian Tracy

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No B.S. Guide to Maximum Referrals and Customer Retention

Dan S. Kennedy

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No B.S. Trust Based Marketing

Dan S. Kennedy

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Nuanced Account Management

Bala Shankar

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Public Relations for Dummies

Eric Yaverbaum

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Rockstar Service, Rockstar Profits

David Brownlee

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Selling Luxury

Robin Lent

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Service Recovery Skills

Kimberly Peters

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Supercommunicator

Frank Pietrucha

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The Best of No B.S.

Dan S. Kennedy

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The Big Book of Words That Sell

Robert W. Bly

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The Cultural Intelligence Difference

David Livermore

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The Customer Advocate and the Customer Saboteur

Michael W. Lowenstein

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The Customer Success Professional's Handbook

Ashvin Vaidyanathan

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The Financial Advisor's Success Manual

David Leo