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If you were to rate service on a scale of one to five, where five is "consistently exceptional" and one is "not-so-good," how would you rate the service at your organization?
Even though the service sector dominates the United States economy, surveys indicate that customer satisfaction is at an all-time low, which means organizations can stand out by providing better service.
Michael J. Astorino, who operated a high-end dry cleaning and upholstery cleaning business in Fairfield County, Connecticut for thirty years, explores how to bolster customer service and company culture in this business guide. Learn how to:
• train employees when they have different schedules and work in different locations;
• help give employees service concepts that they can apply
• improve the culture of service within your organization;
• hone your skills as the leader of a business;
• make your business stand out from competitors.
The author emphasizes these concepts not only lead to sales but employee retention and an overall positive work environment. .
He also shares how as a practicing Catholic, he ignited his faith and found more meaning at work by focusing on providing excellent service to staff as well as customers.
Even though the service sector dominates the United States economy, surveys indicate that customer satisfaction is at an all-time low, which means organizations can stand out by providing better service.
Michael J. Astorino, who operated a high-end dry cleaning and upholstery cleaning business in Fairfield County, Connecticut for thirty years, explores how to bolster customer service and company culture in this business guide. Learn how to:
• train employees when they have different schedules and work in different locations;
• help give employees service concepts that they can apply
• improve the culture of service within your organization;
• hone your skills as the leader of a business;
• make your business stand out from competitors.
The author emphasizes these concepts not only lead to sales but employee retention and an overall positive work environment. .
He also shares how as a practicing Catholic, he ignited his faith and found more meaning at work by focusing on providing excellent service to staff as well as customers.