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Hello,I have been training the ITIL Aspirants for more than 2 decades now:Did You Know, what is the secret of passing the exam in first attempt?That it, Understand the concept and Practice the Questions.Which is why I have written this guide this way, Explaining the Concept in Simple Words and Providing Practice Questions to Concretize the Concept in your mind.So, Read, Learn and Pass. I wish to see you certified ASAP.Remember: "Understand the concept and Practice the Questions." is your MANTRA for Success. Good Luck!!