ITIL 4: Create, Deliver and Support Reference and Study Guide

This reference and study guide outlines the key terms and lessons described in ITIL 4: Create, Deliver and Support in an easy to revise and reference format. ITIL 4: Create, Deliver and Support Reference and Study Guide will help professionals revise and reference the following: • Allowing IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market• Service quality and improvement methods• Act as a reference guide that practitioners can use in their work, further studies and professional development• Complements the core CDS manual