While this book can stand alone, it takes up after volume four. After twenty years as a U.S. Air Force pilot, Eddie turns civilian. Flying large international corporations, small private owners, and commercial charter operations, Eddie learns that teaching crews to get along cannot be, done with a simple class lesson or leading by example. While most pilots think they are Crew Resource Management gurus, most are blind to their weaknesses. Eddie's progress, retraces the industry's evolution, until finally, he discovers the secret.
