How can you improve the way your organization handles turbulence? How do you get your people on the same flight path? What if you could reduce the number of errors, made at your workplace by half?
The aviation industry can provide the answers to these questions, and more. Flying commercial aircraft is complex with little room for error. Over the past 40 years, the aviation industry has developed ways to make commercial aviation safe, so much so that the most dangerous part of flying on a commercial aircraft is getting to and from the airport.
One of the key ways the aviation industry has achieved this is through the implementation of 'human factors' programs. In aviation, people's lives depend on humans working effectively together to optimize performance, manage risk and respond effectively to changing environments. Yes, technology is critical, but how humans work together is the biggest driver of organizational success. Humans make the big decisions, determine and implement strategy, and combine their collective wisdom to overcome challenges and make change happen, or not.
This book reveals the simple practices and positive lessons that have emerged from the aviation industry, and shows how these can be adapted and adopted in other industries and organizations, including your own.
The Human Factor explores: • Human fallibility and why 'errorism' is an unavoidable part of our everyday existence • How leadership style and teamwork impact human performance • How you can get your people on the same page and heading in the same direction • How you can optimize human capacity in your organization to reduce error, optimize performance and build organizational resilience
