Restorative practice is emerging in healthcare settings and systems as a highly effective means of improving relationships and enabling positive change. It consists of a set of theories, principles, skills and processes that shape our thinking around the way we interact with others. When restorative practice is adopted consistently within and between teams, it becomes 'the way we do things round here', a set of restorative practice 'habits' that we all recognise, use and refer to.
Restorative Practice at Workidentifies a set of six complementary habits which will help to change and improve everyday communications, conversations and accountability in healthcare. These habits demonstrate how restorative practice can help toimprove day-to-day communications, in the form of behaviour, language and conversations, ease some of the daily challenges faced in healthcare and foster more effective working relationships, potentially leading to improvements in patient care and patient safety.They are:
Navigating the Mountain: Looking beyond challenging behaviourRecognising Needs: Noticing, and responding to, needs and unmet needsEngaging Brains and Behaviours: Informing our responses to outward behavioursRemembering the Relational Window: Solving problems togetherRunning Circle Meetings: An alternative meeting processDrawing on Restorative Enquiry: Processing incidents and problems
Lesley firmly believes that restorative practice habits can ease the current pressures on the health service by enabling better relationships, improved communication and a focus on positive mental health. It can also be part of key solutions: staff engagement and retention, team cohesion, patient safety and care, culture change and improvement.
The book offers practical and engaging takeaways to helpyou get started with restorative practice and includes reflective learning opportunities and transferrable lessons supported by evidence from case studies and contributions from experienced healthcare professionals.
The aim ofRestorative Practice at Workis to make a notable, positive difference to your daily workplace experience, whether you are a public-facing receptionist, member of a clinical team, administrator, manager, senior leader, cleaner or consultant, or, indeed if you have any other role in healthcare.This book will challenge and support your knowledge, understanding and thinking around restorative practice as a workplace philosophy in healthcare.
Suitable for NHS leaders, managers, clinicians and staff and those in other healthcare settings such as researchers, academics, HR professionals and educators.
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Written by Lesley Parkinson,Restorative Practice at Work: Six habits for improving relationships in healthcaresettingsdemonstrates how anyone working in healthcare can draw on restorative practice to develop six habits that improve relationships and help to foster compassionate and inclusive workplace cultures;
As always, and as I have found out over many years of local government work, building and nurturing meaningful and sound relationships is the key to success and productivity - breaking down those behavioural barriers that colleagues build up at all levels of the organisation, through knowledge and the skilful application of sound restorative approaches. Sounds easy, but it takes some time to understand your own barriers, impact upon self of the work you undertake and how that impacts on others. This book, written in simple plain language for what is a vast psychological and behavioural minefield at times, helps the reader understand what a restorative approach is and how it can be applied to everyday occurrences and events, including in the workplace. Lesley deals mainly with NHS scenarios in this book, but this approach can be used in all workplace settings, at all levels, including working with children. W
