Resolving Conflict provides a step-by-step guide to the unique E-R-I method of conflict resolution. It's based on dealing with the negative emotions, using the reason to understand the situation and consider alternative conflict resolution strategies, and employing the intuition to come up with alternatives and decide on the best approach. In time, this model becomes second nature, so it can be easily applied in any situation.The book features a wide range of hands-on techniques and examples, with chapters that explore:- assessing major conflicts and determining their causes- tools of communication, negotiation, and empathy- creating alternatives and finding solutions- ways of turning conflicts into creative opportunities- dealing with both work and personal conflicts- making conflict management a part of your life.Gini Graham Scott, Phd, is a nationally known writer, consultant, speaker, and workshop leader, specializing in business and work relationships and professional and personal development. She is the founder of Changemakers Publishing and Writing and has published over 50 books on diverse subjects. She has received national media exposure for her books. Her Website is www.changemakerspublishingandwriting.com. GINI GRAHAM SCOTT, Ph.D., J.D., is a nationally known writer, consultant, speaker, and seminar/workshop leader, specializing in books about business and work relationships, professional and personal development,social trends, popular culture, lifestyles, criminal justice, and writing, publishing, and promoting books. She is founder and director of Changemakers and has taught classes at several colleges, including California State University, East Bay, Notre Dame de Namur University, and the Investigative Career Program in San Francisco. Besides writing nonfiction, she writes scripts for films and teleplays.She has published over 50 books on diverse subjects. Her latest books on business relationships and professional development include: WRITING, PRODUCING AND DIRECTING THE LOW BUDGET SHORT FILM; USING LINKEDIN TO PROMOTE YOUR BUSINESS OR YOURSELF; DOING YOUR OWN PR; WANT IT, SEE IT, GET IT!; DISAGREEMENTS, DISPUTES AND ALL OUT WAR; 30 DAYS TO A MORE POWERFUL MEMORY; A SURVIVAL GUIDE TO MANAGING EMPLOYEES FROM HELL; A SURVIVAL GUIDE FOR WORKING WITH BAD BOSSES; and A SURVIVAL GUIDE FOR WORKING WITH HUMANS (all from AMACOM 2004-2009).Scott's books on social trends and popular culture include: THE VERY NEXT NEW THING (ABC-Clio 2011); PLAYING THE LYING GAME (ABC-CLIO 2010); AMERICAN MURDER (Greenwood 2007), HOMICIDE BY THE RICH AND FAMOUS (Berkley 2006, Greenwood 2005); HOMICIDE: 100 YEARS OF MURDER IN AMERICA (Contemporary 1998), YOU THE JURY (Seven Locks 1997), CAN WE TALK? THE POWER AND INFLUENCE OF TALK SHOWS (Plenum 1996), MIND YOUR OWN BUSINESS: THE BATTLE FOR PERSONAL PRIVACY (Plenum 1995), THE TRUTH ABOUT LYING (Smart Books 1994), POWER OF FANTASY (Citadel 1994), and PRIVATE EYES (Paladin 1994, with Sam Brown).A humor book featuring kids' writing mistakes is WHEN I GROW, I'D LIKE TO BE A STURGEON (Sasquatch 2006) and a photo book based on a Website is DO YOU LOOK LIKE YOUR DOG? (Broadway Books 2004). Her books on groups include: THE COMPLETE IDIOT'S GUIDE TO SHAMANISM (Alpha 2002); SECRETS OF THE SHAMAN (New Falcon 1993), SHAMANISM AND PERSONAL MASTERY (Paragon 1991), SHAMANISM FOR EVERYONE (Whitford 1989), SHAMAN WARRIOR (New Falcon 1988), and THE OPEN DOOR: TRAVELING IN THE USSR (New World 1990).Her books on marketing include: LET'S HAVE A SALES PARTY (ASJA Press 2008), BUILDING A WINNING SALES TEAM (Probus 1991), SUCCESS IN MLM (Prentice Hall 1991), and GET RICH THROUGH MULTI-LEVEL SELLING (Self-Cou...
