Redesigning Work

How do we make the most of the greatest global shift in the world of work for a century and radically redesign the way we work - forever?

Professor Lynda Gratton is the global thought-leader on the future of work. Drawing on thirty years of research into the technological, demographic, cultural, and societal trends that are shaping work and building on what we learned through our experiences of the pandemic, Gratton presents her innovative four-step framework for redesigning work that will help you:

• Understand your people and what drives performance
• Reimagine creative new ways to work
• Model and test these approaches within your organization
• Act and create to ensure your redesign has lasting benefits

Gratton presents real-world case studies that show companies grappling with work challenges. These include the global bank HSBC, which built a multidisciplinary team to understand the employee experience, the Japanese technology company Fujitsu, which reimagined three kinds of “perfect” offices, and the Australian telecommunications company Telstra, which established new roles to coordinate work across the organization.

Whether you're working in a small team or running a multinational, Redesigning Work is the definitive book on how to transform your organization and make hybrid working work for you.

Series Foreword xiii

List of Figures xv

Introduction I
1. How to Redesign Work 15
2. Understand 21
3. Reimagine 59
4. Model and Test 122
5. Act and Create 177
The Way Forward 217
Acknowledgements 221
Notes 225
Index 231