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  4. Problem Management

EBOOK

Problem Management

An Implementation Guide for the Real World

Michael G. Hall
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Pages
190
Year
2014
Language
English
Publisher
BCS Learning & Development Limited

About

Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. This book offers practical, real-world guidance on all aspects of implementing and running an effective problem management function. Offering advice and recommendations tailored to different types of organisations, it gives IT practitioners, consultants and managers the tools to add real value to their businesses.

Related Subjects

  • Management Information Systems
  • Computers
  • Adult Nonfiction
  • General
  • System Administration

Reviews

"Michael covers problem management from soup to nuts. Regardless of the maturity of your problem management process, this book will improve it. A must read!"
Joseph Gallagher
"This is essential reading for anyone who wants to take problem management seriously. I thoroughly recommend it."
James Bourgerie

Artists

Michael G. HallAuthor