• Holistic view of Operational Excellence and Lean
• Practical guidance on Continuous Improvement, PDCA, and creating standards and SOPs
• Strong focus on culture, leadership, and employee motivation
• Integration of quality, KPIs, and tools and strategies
Operational Excellence Essentials You Always Wanted to Know offers a structured, real-world guide to designing processes, empowering people, and aligning day-to-day operations with your organization's strategic vision.
Drawing from over two decades of hands-on experience, author Mike Hammann presents Operational Excellence (OpEx) as an integrated system that links customer value, culture, leadership, processes, and change management . Readers gain a clear understanding of Lean Management, continuous improvement, PDCA, Kaizen, and standardization, and how these elements combine to create a robust improvement engine.
The book explores cultural transformation, change management, and top-management commitment, showing how to build an environment where employees are trained, engaged, and encouraged to identify and solve problems. Dedicated chapters on quality management, the "magic triangle" of quality-time-cost, and the role of accounting and controlling help leaders connect operational improvements with financial impact.
Hammann also addresses visual management, KPIs, and the integration of technology and innovation into OpEx. Case studies, fun facts, pro tips, and a practical toolbox of methods make this book an ideal reference for entrepreneurs, operations and OpEx leaders, Lean managers, and students preparing for senior management roles.
After reading this book, readers will be able to design and sustain a culture of continuous improvement in any type of organization.
