EBOOK
Online Dispute Resolution
An International Business Approach to Solving Consumer Complaints
Net Neutrals EU(0)
About
Online Dispute Resolution
Practical examples of Alternative Dispute Resolution in the US and EU - a handbook for best practice today and tomorrow
A Promise Unfulfilled and What to Do About It - Complaint Handling Now
Marc Grainer; Scott Broetzmann, David Beinhacker, and Richard Grainer
Online Dispute Resolution - Designing Systems for Effective Dispute Settlement - a US practitioner perspective
Jo DeMars
Online Dispute Resolution for Business - Embedding Online Dispute Resolution in the Civil Justice System
Pablo Cortes
Consumer Trust and Business Benefits with ODR
Immaculada Barral-Vials
Where Law, Technology, Theory and Practice Overlap: Enforcement Mechanisms and System Design
Riika Koulu
The Experience of Combining Traditional Face to Face Dispute Resolution Mediation with an Online Dispute Resolution Tool - Benefits and Challenges
Amy Koltz
Online Dispute Resolution Decision Making - A NetNeutrals Practitioner's View
Katherine G. Newcomer
One Man's View of One Country - ADR & ODR and the future of complaint management in the UK
Adrian Lawes
Practical examples of Alternative Dispute Resolution in the US and EU - a handbook for best practice today and tomorrow
A Promise Unfulfilled and What to Do About It - Complaint Handling Now
Marc Grainer; Scott Broetzmann, David Beinhacker, and Richard Grainer
Online Dispute Resolution - Designing Systems for Effective Dispute Settlement - a US practitioner perspective
Jo DeMars
Online Dispute Resolution for Business - Embedding Online Dispute Resolution in the Civil Justice System
Pablo Cortes
Consumer Trust and Business Benefits with ODR
Immaculada Barral-Vials
Where Law, Technology, Theory and Practice Overlap: Enforcement Mechanisms and System Design
Riika Koulu
The Experience of Combining Traditional Face to Face Dispute Resolution Mediation with an Online Dispute Resolution Tool - Benefits and Challenges
Amy Koltz
Online Dispute Resolution Decision Making - A NetNeutrals Practitioner's View
Katherine G. Newcomer
One Man's View of One Country - ADR & ODR and the future of complaint management in the UK
Adrian Lawes