This comprehensive resource provides a practical framework for understanding and conducting workplace mediation before conflicts become costly and disruptive.
Part I examines the distinctive nature of workplace conflict and the conditions that allow it to take root and persist. Audrey Lee explores the interpersonal and organizational dynamics that often underlie workplace disputes, offering readers practical guidance for approaching difficult conversations and addressing conflict before it escalates. Whether dealing with a conflict of their own or helping others navigate one, readers will gain a deeper understanding of how workplace disputes develop and how they can be managed more effectively.
Part II focuses on the workplace mediation process, guiding readers through each stage from initial assessment and preparation to facilitated dialogue and resolution. Organized around the questions most frequently asked by mediators and participants, the book addresses the challenges that commonly arise in workplace disputes and offers thoughtful, experience-based guidance for responding to them. The result is a practical resource for anyone seeking to understand workplace mediation and its role in fostering healthier, more productive organizations.
