Powerful phrases for effective communication in every management situation
“Perfect Phrases for Managers and Supervisors” is an indispensable tool for novice to mid-level managers and frontline supervisors. Corporate communications guru Meryl Runion coaches readers in the six fundamentals of effective delivery, including "Be Short, Specific, Targeted," and "Say What You Mean, Mean What You Say, and Don't Be Mean When You Say It." And she arms them with:
• Hundreds of perfect phrases for every phase of management, from supervising operations to performance reviews, to communicating the company's mission
• Expert advice on effective communication, with tips on what to say and what not to say, establishing the right tone, establishing authority, and more
• Phrases for hundreds of specific tasks, including delegating, giving feedback, empowering employees, handling emotional employees, disciplining, and terminating
