This powerful new book provides a clear framework for understanding and learning an emerging management practice, leading public design. Drawing on more than a decade of work on public sector innovation, Christian Bason uses his extensive practical experience and new doctoral research conducted among public managers in the UK, US, Australia, Finland and Denmark, to explore how public organizations can be redesigned from the outside-in, shaping policies and services that are truly experienced as useful and meaningful to citizens, and which leverage all of society's resources to co-produce better outcomes. Through detailed case studies, the book presents six management practices which leaders in government can use to involve citizens, staff and other stakeholders in innovation processes. It shows how managers can challenge their own assumptions, leverage empathy with citizens, handle divergence, navigate unknown territory, experiment and rehearse future solutions through prototyping, and create more public value. Ultimately, Leading public design provides a pathway to a new and different way of governing public institutions: Human centered governance. As a more relational, networked, interactive and reflective approach to running organizations, this emerging governance model promises a more human yet effective public sector.
