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Laddering

Unlocking the Potential of Consumer Behavior

Eric V. Holtzclaw
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Year
2013
Language
English

About

Marketing and product development best practices for a fragmented economy
The rules for marketing and product development have changed forever. You no longer control where and how consumers receive marketing messages. The consumer is in charge, with ever-growing choices and a shrinking decision window. Therefore, it is crucial to understand what drives customer behavior to design products, marketing, and experiences that will succeed. Laddering explains how to better understand your customers' core values. Learn to ask the right questions from your customers, use it to analyze your data, and unlock the true potential of your product or service.
Use Laddering techniques to map your customer's DNA and understand why consumers buy from you.

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