KPIs tell you what happened-they are history. KBIs tell you what WILL happen-they are the future. Richard has spent over 40 years working across multiple business sectors, regions, disciplines and levels. he has held roles as a consultant, executive coach, director and non-executive board member. From this career there has been a single thread of learning which has been pulled out and captured into this book. It is the power of Key Behaviour Indicators. KBIs are not KPIs for people, they open a window into the Mindset of your organisation. They tell you if your Culture is real or dead on a meeting room poster. Culture delivers Strategy. Behaviours build Culture. You get what you measure. Measure Behaviours and get your Culture!
