Packed with advice, ideas and staff development activities, this practical book provides everything you need to manage difficult behaviour and create a positive learning environment in Further Education settings.
New to this second edition:
- advice on dealing with mobile phones in lectures
- supporting students experiencing cyber-bullying
- dealing with gang culture
- managing confrontations between students and lecturers
- how to re-engage disaffected learners
- working with learners from a diverse range of backgrounds
- supporting additional needs
- using the right sort of language
- managing difficult groups, and adult groups
- examples from prisons and work-based learning situations
- reflective activities
Ideal for lecturers, teachers and support staff working with young people and adults in Further Education, everything in the book has been tried and tested by the author.
