If there is one thing we can all be certain of, it is that as long as there are sick people who need care, clinicians will be needed to provide that care. As such, skills required to treat a vast array of illnesses and injuries have been the focus of education for clinicians, and rightfully so. There is, however, a missing skill: emotional intelligence. Caring for the ill, as a physician, nurse, or any other designation, means having direct contact with people at their most vulnerable times. It means interacting with families of the ailing. These are emotional events requiring different skills and knowledge from that of treating the illness or injury itself. This book presents a new framework and language for clinicians to complement their current skills and enhance the patient experience.
