Handling Difficult People

Let's face it: Some people rub you the wrong way. It could be something they do, something they don't do-or you may not be able to put your finger on it. Handling Difficult People is an engaging, easy-to-read reference full of examples to aid you in dealing with the troublesome people in your life. With this practical guide, you'll develop the skills you need to handle anyone in any situation...and come out on top.