Governments the world over are consistently outpaced by digital change, and are falling behind.
Digital government is a better performing government. It is better at providing services people and businesses need. Receiving benefits, accessing health records, registering companies, applying for licences, voting - all of this can be done online or through digital self-service. Digital technology makes government more efficient, reduces hassle, and lowers costs. But what will it take to make governments digital? Good governance will take nothing short of a metamorphosis of the public sector. With contributions from industry, academic, and government experts - including Hillary Hartley, chief digital officer for Ontario, and Salim Ismail, founder of Singularity University - Government Digital lays down a blueprint for this radical change.
"Estonia's experience suggests that government digitisation provides numerous opportunities to make people's lives easier and more efficient. Governments must not miss this opportunity. All public service leaders better read up on it from this book and get to action."
Jüri Ratas, Prime Minister of the Republic of Estonia
"Over the next decade, expectations of how government services should be delivered will shift.... It is my hope that Canada will be at the forefront of this transformation, figuring out how good governance can be digitally distributed, and sharing what we find with the world."
Tobias Lütke, CEO, Shopify
"Governments that get digital right will radically transform how it innovates, competes, and engages its constituent to drive economic growth and prosperity. Government Digital does a terrific job of setting the stage and prescribing how to design the right strategy and governance so countries can embrace the benefits of digital transformation."
Manoj Saxena, Executive Chairman, CognitiveScale; Former General Manager, IBM Watson
