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EBOOK

Five Stars

Creating a Culture of Customer Service in Schools (Principal Leadership, School Improvement, Student

Nathaniel Provencio
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Pages
208
Year
2026
Language
English
Publisher
Solution Tree Press

About

Schools thrive when people feel valued. Author Nathaniel Provencio has experienced this firsthand. In his book, he shows educators how to build a five-star culture grounded in trust, connection, and service. Through powerful stories and practical leadership guidance, this book helps strengthen school culture and belonging for staff, students, and families. Learn how small, intentional shifts create lasting impact across the school community.

K–12 administrators will:

• Understand emotional intelligence and its impact on school culture, relationships, and trust

• Engage students, staff, and families in meaningful ways that foster connection and shared ownership

• Create a culture of service where students, staff, and families feel valued and supported

• Align leadership practices and school systems with the mission, vision, and values of the school

• Feel confident navigating conflict, difficult conversations, and emotionally charged situations

Contents:

Introduction: Searching for Five-Star Excellence

Chapter 1: Follow a Path to a Five-Star School

Chapter 2: Elevate Your Awareness

Chapter 3: Excite Their Experience

Chapter 4: Honor Your People

Chapter 5: Commit to Cohesion

Chapter 6: Serve the Physical Spaces

Chapter 7: Seek the Feedback

Chapter 8: De-Escalate With Dignity

Chapter 9: Amplify the Empowerment

Epilogue: Putting It All Together

References and Resources

Index

Related Subjects

  • General
  • Education
  • Adult Nonfiction

Artists

Nathaniel ProvencioAuthor