For anyone who wants to achieve better returns on their IT investments, CIO Best Practices, Second Edition presents the leadership skills and competencies required of a CIO addressing comprehensive enterprise strategic frameworks to fully leverage IT resources. Filled with real-world examples of CIO success stories, the Second Edition explores: • CIO leadership responsibilities and opportunities • The business impacts of both business and social networking, as well as ways the CIO can leverage the new reality of human connectivity on the Internet • The increasingly inextricable relationships between customers, employees, and their use of personal information technologies • Emerging cultural expectations and standards outside the workplace • Current CRM best practices in terms of the relationship between customer preferences and shareholder wealth • Enterprise energy utilization and sustainability practices-otherwise known as Green IT-with all the best practices collected here, in one place • Best practices for one of the Internet's newest and most revolutionary technologies: cloud computing and ways it is shaping the new economics of business
