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Beyond Six Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economies.
Design for Operational Excellence defines why companies embark upon continuous improvement-and the true answer is not to improve efficiency, quality, or eliminate waste! The reason is to achieve Operational Excellence. Duggan, an established authority on OpEx, provides the design criteria and guidelines that enable you to grow your business organically by refocusing management's attention from running the business to growing the business. Founded on eight key principles, this groundbreaking system facilitates the continuous flow of value into any operation-from customer service to sales to manufacturing.
Design for Operational Excellence defines why companies embark upon continuous improvement-and the true answer is not to improve efficiency, quality, or eliminate waste! The reason is to achieve Operational Excellence. Duggan, an established authority on OpEx, provides the design criteria and guidelines that enable you to grow your business organically by refocusing management's attention from running the business to growing the business. Founded on eight key principles, this groundbreaking system facilitates the continuous flow of value into any operation-from customer service to sales to manufacturing.