Disruption and new ways of working call for different approaches to how we lead and deliver change. At the same time, the employee experience is now regarded as important, if not more important, than the customer experience. Let's demystify Design Thinking, aka Human Centered Design, and how we can apply it to change management. With a strong practical focus, this playbook shows you how to integrate the principles of design thinking into the way you lead or manage change to improve the overall end-user experience and adoption. You can apply the principles and activities straight away. This is only resource that maps design-thinking phases directly to a change roadmap of activity, it's the only guide you'll ever need.
