Business analysis (BA) is an important business operation, and with some coordinated effort, it can become an efficient and valuable business service.
This book takes you through the creation and management of a BA service, from setting strategy to recruiting business analysts, to continuous improvement, through to useful supporting tools and technology. Top tips, case studies and worked examples are included throughout.
"'This book contains a wealth of information and models to help BA leaders understand what their organisation needs from the BA function. The use of models and frameworks works particularly well; using an abstract concept to make sense of a concrete situation is, after all, the core of business analysis.
This book also recognises the need to understand leadership as a distinct skillset, which
Michelle Shakesheff
"'Business analysis has evolved as a discipline, but as many BAs will attest, there are obstacles to overcome. Often the role is misunderstood, and having a strong team and strong role identity is crucial. This practical and insightful guide provides concrete steps to avoid "role ambiguity", and will help senior BAs and leaders to clearly set-up, manage and measure the success of their BA service.
Adrian Reed
"'A wonderful resource for people who are leading or representing business analysis inside their organisation, and are looking to build the understanding, recognition and mobilisation the role deserves - this book is your personal coach and new best friend.'"
