Facts101 is your complete guide to Customer Service, A Practical Approach. In this book, you will learn topics such as Problem Solving, Strategy for Formulating a Plan for Success, Empowerment, and Communications in Customer Service plus much more. With key features such as key terms, people and places, Facts101 gives you all the information you need to prepare for your next exam. Our practice tests are specific to the textbook and we have designed tools to make the most of your limited study time.
