Crucial Conversations Tools for Talking When Stakes Are High

The New York Times and Washington Post bestseller that changed the way millions communicate

The first edition of “Crucial Conversations” exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

• Prepare for high-stakes situations

• Transform anger and hurt feelings into powerful dialogue

• Make it safe to talk about almost anything

• Be persuasive, not abrasive