Contemporanea

Multi-Surveillances: Transnational Digital Agencies in the Outsourced Services of Indian Call Centers is a compelling exploration of the complex web of surveillance and digital labor in the context of Indian call centers. The book delves into the intricate interplay between transnational corporations, outsourcing practices, and the lives of call center workers, shedding light on the pervasive monitoring systems that underpin this industry. Through meticulous research, the author uncovers the various dimensions of control and surveillance mechanisms in place, offering critical insights into the implications for the workers' well-being, privacy, and the broader implications for the globalized digital economy. This thought-provoking work provides a comprehensive understanding of the challenges and tensions arising in the outsourcing sector, making it essential reading for anyone interested in the intersection of technology, labor, and globalization.