Communicate Clearly presents a broad, practical framework for effective business communication. Robert Heller's source material covers basic communication principles, body language, listening, questioning, reading and note-taking, telephone and written communication, meetings, coaching, presentations, selling, negotiation, reports, proposals, business plans, corporate identity, public relations, advertising, internal communication, and self-assessment. This English edition preserves the source-era treatment of fax, early business e-mail, web sites, teleconferencing, direct mail, print, radio, and television rather than silently modernizing the material.
