With an emphasis on peer–produced content and collaboration, Wikipedia exemplifies a departure from traditional management and organizational models. This iconic "project" has been variously characterized as a hive mind and an information revolution, attracting millions of new users even as it has been denigrated as anarchic and plagued by misinformation. Have Wikipedia's structure and inner workings promoted its astonishing growth and enduring public relevance? In Common Knowledge?, Dariusz Jemielniak draws on his academic expertise and years of active participation within the Wikipedia community to take readers inside the site, illuminating how it functions and deconstructing its distinctive organization. Against a backdrop of misconceptions about its governance, authenticity, and accessibility, Jemielniak delivers the first ethnography of Wikipedia, revealing that it is not entirely at the mercy of the public: instead, it balances open access and power with a unique bureaucracy that takes a page from traditional organizational forms. Along the way, Jemielniak incorporates fascinating cases that highlight the tug of war among the participants as they forge ahead in this pioneering environment.
"Jemielniak confronts the fascinating politics of Wikipedia as an insider, relaying the healthy clash of cultures and values that ensues as people try to get it right. This is a wonderful, detailed account of Wikipedia's rules and hierarchies, culture of consensus, internal power structures, governance, and leadership-especially in its English and Polish incarnations."
Harvard University and author of The Future of the Internet-And How to Stop It
"This is a trailblazing study of Wikipedia-a phenomenon that is so much in our daily lives, while remaining mysterious to most of us. We should be thankful to Jemielniak for this study. As a seasoned user, an insider, and a scholar, his thorough account introduces us to Wikipedia's inner mechanisms, productive processes, quality controls, splendors, and miseries as a treasury of knowledge that is
University of Leeds
"Common Knowledge? is the first fully ethnographic study of Wikipedia culture. This thoughtful and intellectually provocative study sheds new light on a community behind the largest collaborative movement of humankind, and is a must-read for all interested in open collaboration movement."
