Active Listening for Managers

Active listening is an essential management skill, because managing people is all about managing relationships. Active listening is the glue that helps people feel understood and trusted - and build trust in others - at work. It has been proven to enhance relationships, productivity, and profits - and may even lead to you being happier with your team.

An easy read, this book provides simple, step-by-step instructions for supervisors on how to actively listen, when to actively listen at work, and what pitfalls you may encounter. The guidance is applicable to all types of workplaces: office, retail, manufacturing, and healthcare settings; as well as for hybrid, remote, and fully on-site teams.