Ruby Oldbridge needs to learn to take her own advice.
A brilliant counsellor at work in York, she is however floundering in her own life. Her romantic track-record is woeful, her finances are in a pickle, and she's back in a house-share after splitting up with her useless ex. But, one thing Ruby is brilliant at, is helping other people find a way through their problems, and she excels at the job she loves, doing just that.
Happy-go-lucky, Mr. Positivity, Zac Drewe also loves his job, the trouble is, it's the same as Ruby's, and the management have decided to 'rationalize' their department. There's only room for one of them.
As the snow and winter close in on York, Ruby and Zac have everything to lose, and Ruby starts to wonder if the happy face Zac shows the world, might be disguising a sadder secret.
Set against one another, they are unlikely friends. But perhaps, if they could take the time to understand each other, they might discover that rather than rivals, they could be, the best thing that ever happened to one another...
