"John's off this week and nobody knows how to do the ….. " "That customer's on the phone. We forgot to do the …. again." "No matter how many times I tell them, we still can't do the …. right." SOUND FAMILIAR? For most of us this is "normal" within the workplace. These are the typical problems that mean we are firefighting on a daily basis and these are the things that drain everyone's energy, making work HARD. It does not have to be like this. There is a better way. You could decide to have G.R.E.A.T. processes. When you have those, these kind of problems perhaps don't go away completely, but they can be dramatically reduced. Everyone can have an easier life, with less stress, wasted effort and better outcomes for employees, the business and it's customers. So the big question you probably have is "well how do we make that happen?" Firstly, I can tell you what the answer is not. It's not that we can wave a magic wand enabling you to find "perfect people" who know how to do everything and produce the perfect outcome every time. The answer really lies in developing "G.R.E.A.T. Processes," that effectively help ordinary people become more "perfect," which I suppose is "a kind of magic" and this book is going to explain how to do that.
