The bestselling author of QBQ! shows how anyone can use the unlimited potential of accountability to create an outstanding organization.
Do people fire companies? You bet they do. But anyone can fireproof their organization with the timely and timeless ideas in Outstanding. Every day outstanding organizations do things that ensure they will retain customers, grow revenues, increase market share, and build their reputations. These successful organizations comprise people who hold values and take actions - individually and collectively - that are simple but not always easy or obvious.
Informed by Miller's own commitment to the power of personal accountability and enlivened by compelling true stories, Outstanding identifies the principles and behaviors that distinguish such organizations from the pack and provides listeners with ways to integrate these concepts into their own work and companies.
With its short pithy entries that carry a lot of impact and takeaway value, Outstanding is filled with practical ideas that can and should be used every single day by individuals and groups, from the boardroom to the stockroom, for creating a distinguished organization with which customers and stakeholders will want to work.
