Difficult Conversations

We attempt or avoid difficult conversations every day, whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

Decipher the underlying structure of every difficult conversation

Start a conversation without defensiveness

Listen for the meaning of what is not said

Stay balanced in the face of attacks and accusations

Move from emotion to productive problem solving.