Difficult Conversations

We attempt or avoid difficult conversations every day--whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

• Decipher the underlying structure of every difficult conversation

• Start a conversation without defensiveness

• Listen for the meaning of what is not said

• Stay balanced in the face of attacks and accusations

• Move from emotion to productive problem solving