Economist Edge (Pegasus Books)

A compelling, highly readable guide that reveals how and why building trusting relationships at work offers a competitive edge. Trust is the basis of all relationships, at work and beyond. We naturally want to bond with others with whom we can relate and on whom we can rely, and vice versa. That's why creating meaningful working relationships by trusting and being trustworthy adds value. Whether you're leading a team, building partnerships, selling, or collaborating, it's trust that makes the difference. By harnessing the three elements of the authors' Trust Triangle-clarity, character, and capability-this book shows you how to do so. It gives you the tools to be intentional about building trust so that you and your organization are positioned for success.

From the New York Times bestselling author on the psychology of persuasion: a brilliant new guide to improving your influence at work-and beyond. To be successful at work you also need to be influential at work. And to be influential requires an understanding of how the rules of influence work. Not just those mandated by logic, economics and company policy. But the unspoken rules too. The rules people rarely talk about, but that frequently have an out-sized impact on who and what gets listened to and done, and who and what gets ignored. Recognising and navigating these rules of influence is crucial to your persuasive success. Influence at Work shows you what these rules are and how to effectively deploy them to command attention; connect with others; win over the sceptics; sway the undecided; and motivate people to act. The result is a new guide to an age-old subject: what influence is, why it matters, and how to use it wisely and ethically.

A revelatory new book showing how organizations need to be proactive about their culture-and how they can achieve that vital goal. All organizations have a culture, whether they acknowledge it or not-and whether it's helping or hindering them. Get it right, and culture can be a positive force for good. Get it wrong, and culture can be a negative force, becoming toxic and undermining performance and reputations. In short, culture matters. Organizational culture, though, can be a tricky thing to understand and master. The Power of Culture tackles this head-on, exploring what culture is, and why it matters; how it needs to be aligned with strategy and values; and how to understand it, change it, and make it a reality. Told through real stories and examples and using the author's Intentional Culture Circle as a guide, this new book helps everyone at work to be more aware of culture and how to find opportunities to use it for growth and success.

We're all innovators now. Thinkers and entrepreneurs Ted Ladd and Alessandro Lanteri show us how to make the most of our ideas. It is a myth to consider innovation the domain of the special few who are inspired by "eureka!" moments that always result in brilliant new products. In reality, anyone with the right tools, traits, and methods has the potential to innovate with impact, generating profits and even changing the world. In this engaging guide, top thinkers and entrepreneurs Ted Ladd and Alessandro Lanteri show how to create innovations that deliver customer value. Their Innovation Pyramid outlines a strategic process that is rooted in the right cultures and mindsets and uses a range of methods, techniques and themes to reach the pinnacle of maximum impact. Throughout the book, stories and examples from different organisations and contexts bring the text to life. This book is essential reading for anyone who wants to create, innovate, improve performance, and ultimately, make a difference.

From the Economist Edge Series, an essential new guide on giving, soliciting and receiving feedback. We are surrounded by feedback, whether we're being asked to like, rate, or otherwise comment on products, services, or even people. At work, the right kind of feedback delivered at the right time and in the right way can help us all to learn and improve. In reality, though, that's easier said than done. Help is at hand. Margaret Cheng's six golden rules and Giving Good Feedback Framework offer a clear guide to what feedback is, how we can master the things that get in the way and deploy some simple techniques to make feedback a more routine—and less emotionally charged—part of our routine work communications.