EBOOK
About
Is Wilber Winkle a consumer advocate extraordinaire or just a nut with too much time on his hands? Whatever the verdict, this hilarious collection of complaint letters to American corporations and their responses are a laugh-aloud page-turner. Readers everywhere will recognize the beefs that Wilber strives to get to the bottom of: Denny's waitresses disturbing the delicate balance of cream and sugar in their coffee, the disappearance of the almond from the 5th Avenue candy bar, and insulting automotive technicians at Jiffy Lube. After studying Wilber's letter-writing campaigns, readers will learn how to complain the Wilber Winkle Way and translate customer service-ese. An unflinchingly funny look into the world of customer service and one consumer who will not stand for life's little inconveniences.
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Reviews
"This book is hilarious! Wilber Winkle is an American treasure."
Larry King, host of CNN's "Larry King Live"
"This is perfect. Who knew? It turns out that reality is the wackiest cartoon of all. Witness this bizarre and wonderful collection of correspondence. This book could put me out of work. If Wilber's pastime catches on, people won't need TV. They can entertain themselves through the U.S. mail."
The late Phil Hartman, comedian and star of NBC's "News Radio"