About
Veteran hospitality expert Dan Sachs interviews top business leaders to reveal how extraordinary customer service brings high profit, brand loyalty, and a vibrant workplace, and to share how you can implement their techniques in your own business.
For more than twenty years, Dan Sachs has helped established and emerging businesses use hospitality practices to strengthen employee morale, customer retention, and profits. In The Million Dollar Greeting, readers accompany Sachs as he travels across the United States and Canada, interviewing leaders from both large and small companies, including:
• Ari Weinzweig (Zingerman's Delicatessen)
• Rob Siefker (Zappos)
• Mike McDerment (FreshBooks)
• Steve Hindy (Brooklyn Brewery)
• Richard Coraine (Union Square Hospitality Group)
• Mark Hoplamazian (Hyatt Hotels)
• Paul Spiegelman (BerylHealth)
• Jerrod Melman (Lettuce Entertain You Enterprises)
• Nick Sarillo (Nick's Pizza & Pub)
Each of the companies featured is consistently profitable with its success directly tied to its exceptional customer service and its employees who rank their organization in the top tier of places to work in North America.
The original words of the business owners, including their practices, are shared and analyzed by Sachs. Instructional takeaways are written for the business world as it exists today and with consideration for expected changes over the coming years. Topics covered include answering the question of what modern-day hospitality is and why it matters in the digital age; what interpersonal practices, such as the use of empathy, lead to brand loyalty, high financial rewards, and the retention of top employees; how to create a dynamic work culture and the best ways to support employees of different age groups, from baby boomers to millennials; and what practices will grow increasingly critical for businesses to implement over the coming years.
For more than twenty years, Dan Sachs has helped established and emerging businesses use hospitality practices to strengthen employee morale, customer retention, and profits. In The Million Dollar Greeting, readers accompany Sachs as he travels across the United States and Canada, interviewing leaders from both large and small companies, including:
• Ari Weinzweig (Zingerman's Delicatessen)
• Rob Siefker (Zappos)
• Mike McDerment (FreshBooks)
• Steve Hindy (Brooklyn Brewery)
• Richard Coraine (Union Square Hospitality Group)
• Mark Hoplamazian (Hyatt Hotels)
• Paul Spiegelman (BerylHealth)
• Jerrod Melman (Lettuce Entertain You Enterprises)
• Nick Sarillo (Nick's Pizza & Pub)
Each of the companies featured is consistently profitable with its success directly tied to its exceptional customer service and its employees who rank their organization in the top tier of places to work in North America.
The original words of the business owners, including their practices, are shared and analyzed by Sachs. Instructional takeaways are written for the business world as it exists today and with consideration for expected changes over the coming years. Topics covered include answering the question of what modern-day hospitality is and why it matters in the digital age; what interpersonal practices, such as the use of empathy, lead to brand loyalty, high financial rewards, and the retention of top employees; how to create a dynamic work culture and the best ways to support employees of different age groups, from baby boomers to millennials; and what practices will grow increasingly critical for businesses to implement over the coming years.
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Reviews
"Dan Sachs embodies all the principles of hospitality in abundance, and his career is a testament to his passion and dedication for this hard work. His deep knowledge of the industry-and his thoughtful and thorough research-is a gift to anyone who finds fulfillment in hospitality."
Danny Meyer, CEO of Union Square Hospitality Group and Founder of Shake Shack
"In The Million Dollar Greeting, Dan Sachs taps into the wisdom of some of the most insightful entrepreneurs in the country, all of whom have a passion for customer service and the track record to prove it. Follow their examples, and your customers will love you."
Bo Burlingham, Inc. Magazine columnist and author of Small Giants
"BRAVO Dan Sachs on providing such incredible insights on the roadmaps that guide GREAT Leaders and their organizations. The stories and experiences shared are excellent learning lessons on core values that create terrific companies and cultures, especially as organizations embrace the millennial generation and refocus employee engagement and customer service excellence."
Misty M. Johanson, Dean of Driehaus College of Business. DePaul University