Management of Hospital Communication

Communication is an essential topic to be discussed in the context of hospital management, as it is the common thread connecting all actors within the complex system of healthcare. Indeed, health is dedicated to the care of people, by people. In this sense, all care, management, and support processes are interconnected through verbal and non-verbal mediation conducted by people, via technology or not.
By organizing communication management into three main steps – strategic, organizational, and institutional, J. Antnio Cirino helps to formalize knowledge regarding best practices and communication solutions. He suggests tools and concepts helping to diagnose the different scenarios and resources available in any type of setting to improve the communication strategy.