Best Practices: Difficult People

Every office has someone who's no fun to be around. But getting along with that person-and managing them effectively-can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how.

Learn to:

• Recognize why and when people act out
• Identify different types of difficult people
• Cope with difficult behavior
• Get the most out of trouble employees
• Nurture a harmonious work environment

The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.